Refund policy

Return, Refund & Exchange Policy

At Teerint, we want you to love what you wear. Every order is prepared with care, and we aim to ensure that your shopping experience is smooth and reliable.

1. Return Eligibility

Please contact us within 7 days of delivery if you receive an item that is damaged, defective, or different from what you ordered.

To qualify for a return or exchange:

The item must be unused, unwashed, and unworn.
Original tags, packaging, and any included accessories should be retained.
You must provide your order number and clear photos or videos showing the issue.
The request must be approved by our support team before the item is sent back.

2. Exchanges

If you receive the wrong size, please contact us within 7 days of delivery. Size exchanges are subject to approval and stock availability.

The product must be unused, unwashed, and in its original condition. Any applicable exchange shipping charges will be communicated before the exchange is processed.

3. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us with your order number and supporting photos or videos.

Once verified, we will arrange an appropriate replacement, exchange, refund, or other remedy as applicable. We will communicate any return-shipping arrangements to you.

4. Non-Returnable Items

Unless otherwise required by applicable law, we generally do not accept returns for:

Products damaged due to improper use, washing, or handling after delivery.
Items showing signs of wear or alteration.
Customised or personalised products made according to customer specifications, except where the product is defective, incorrect, or otherwise eligible for a remedy under applicable law.

5. Refunds

Once an eligible return is approved and the returned product has been inspected, we will notify you of the outcome.

Approved refunds will generally be processed to the original payment method within 7–10 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.

If a refund is delayed beyond the communicated timeframe, please contact our support team.

6. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order. We will try to accommodate requests before the order is processed or dispatched, but cancellation cannot be guaranteed once fulfilment has begun.

If an order has already been dispatched, the request may need to be handled under the applicable return or delivery process.

7. Shipping Charges

For approved returns caused by an incorrect, damaged, or defective product, Teerint will communicate the appropriate return-shipping arrangement.

For voluntary size exchanges or other approved returns, any applicable shipping charges will be disclosed before the process proceeds, subject to applicable law.